Frequently Asked Questions
Everything you need to know about bringing Pooky style into your home.
How should I clean and maintain my Pooky lighting?
For most of our lamps and shades, a gentle dusting with a soft, dry microfiber cloth is sufficient. Avoid using harsh chemical cleaners or abrasive materials, especially on our hand-finished brass and glass components, to preserve their luster and finish.
What is your shipping policy for fragile items?
We take immense care in packaging our products. All glass and ceramic items are double-boxed with protective cushioning. We offer standard and express shipping options, with full tracking provided via email as soon as your order leaves our warehouse.
Do you offer a warranty on your products?
Yes, all Pooky products come with a 2-year manufacturer's warranty. This covers any electrical faults or manufacturing defects, giving you peace of mind that your home investments are built to last.
What is your return policy if a piece doesn't suit my room?
We want you to love your home. If a product isn't quite right, you can return it within 30 days of delivery in its original packaging. Please note that custom-made items or bespoke lampshades may have different return conditions.
Are light bulbs included with the lamps?
To allow you to choose the specific brightness and color temperature for your space, bulbs are generally sold separately. However, we provide clear recommendations for the best bulb type and fitting on every product page.
Do you ship internationally?
Yes, we ship to many countries worldwide. Please be aware that international orders may be subject to local import duties and taxes, and electrical fittings may vary by region; we recommend checking local compatibility before purchasing.